Are you planning to buy a new air conditioner in the upcoming summers? With so many brands and types of air conditioners available, you’ll get confused which one to pick for yourself. Well, the only best choice is the split system air conditioner. Remember that it is important to have an air conditioner service done by a renowned company every 3 to 4 months. With proper care and maintenance, these systems will last longer. Finding the right split system service provider is a challenging and time-consuming task. While screening through various service providers, you must ask a few questions so that you don’t end up hiring any technicians who are not experienced and knowledgeable.
Below are some crucial questions you should before hiring any split system service provider.
Do You Have Experience Dealing With Split System Air Conditioners?
Experience and training are essential to repair split system air conditioners. Traditional ducted and split system air conditioners are entirely different, and so is their maintenance process. You don’t need a service provider who is experienced in repairing traditional air conditioners.
Fora split system service, you need a specific service provider who is experienced in repairing its issues. If your technician is well-experienced, your AC will last longer. Whether your current air conditioner is split or not, it’s best to hire who can deal with any type of AC.
It is highly recommended to pick an air conditioner from a reputed brand so that you don’t face much hassle while hiring its service provider.
Can You Share Your Customer Referrals?
This is one of the essential questions you should ask while getting the estimated cost. It’s the right opportunity where you’ll come to know about how well they perform their job. Customer references are important to see the professionalism and quality of service that your split system service provider gives.
When you connect with their past customers, you get to know all the relevant details about the services. Past customers will share the capabilities of the company. If they refuse or avoid to share their customer references, that means they are not confident about their services.
On the other hand, if a company is sharing genuine customer referrals, it means they prefer maintaining transparency with potential customers.
What Are Your Payment Terms?
You should ask this question if you don’t want to get surprised with hidden charges. Most of the companies share the quotation after evaluating your air conditioner units. Repairing an AC is not an easy task. Always check whether the company needs a full upfront payment or after scheduling the repair.
It will be a better choice if the company is asking for the payment after repairing your units. Remember, installation and repairs of air conditioner units are not budget-friendly. You should be ready to shell out hard-earned money to repair your air conditioner.
It is highly recommended to negotiate with the split system service provider. If you are a new customer, the companies might give some discount on the final invoice.
Do You Provide Warranties and Refunds?
If you have recently purchased your air conditioner, both the units will be under manufacturer warranty. Otherwise, you can also ask for comprehensive warranty plans for your service provider. This warranty is the same as the manufacturer’s warranty. Also, ask whether the service provider offers any warranty on the replaced parts.
Your choice of technician can surely extend the life of your air conditioner. Therefore, it’s essential to ask these questions to ensure that your preferred split system service provider is authentic and licensed. It is recommended to contact different companies and compare the prices.
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